Refund & Cancellation Policy

Refund Policy

1. Successful Transactions

Once a Gold, Diamond, or Jewellery booking under any promotional plan has been successfully confirmed, cancellation or refund shall not be permitted unless expressly stated under the applicable plan or required by law.

2. Failed Payments

If the payment amount is debited from your account but the transaction is unsuccessful:

• The refund will generally be initiated automatically through the payment gateway or banking partner.
• The refund process may take approximately 5–10 working days, depending on your bank.

3. Duplicate Payments

Any duplicate payment received for the same transaction will be verified and, if found valid, will be refunded to the customer through the original payment method.

4. Refund Method

All approved refunds will be credited to the original payment source used for the transaction.

In the event of a default in monthly plan payments, the Jeweller reserves the right to disqualify the customer from the benefits associated with the applicable promotional plan after providing appropriate notifications. In such cases, the amount collected against the jewellery booking may be refunded in accordance with the terms of the respective plan.

If a customer is dissatisfied with the services or requests cancellation for any valid reason accepted by the Jeweller, the refund, if approved, shall be processed as a full and final settlement without deductions within the mutually agreed time period.

5. Non-Refundable Cases

• Confirmed and completed jewellery purchases.
• Cancellation requests arising solely due to fluctuations in market prices.
• Fraudulent, unauthorized, or suspicious transactions.
• Violation of the Terms & Conditions or applicable promotional plan rules.